Delivery Policy
Choose the delivery option that fits your day. Availability is confirmed during checkout based on your address, cart contents, store operating hours, and product availability.
Immediate delivery
- Available during 07:00 - 23:00 Malaysia time
- RM 10.00 delivery fee
- Free delivery from RM 30.00
Scheduled delivery
- Choose an available 2-hour delivery slot
- RM 5.00 delivery fee
- Free delivery from RM 15.00
Before checkout
- Enter a valid Malaysian delivery address
- Confirm postcode and service area availability
- Review the final delivery fee before payment
Service Areas
Village Grocer Malaysia supports selected Malaysian service areas. Enter your state, city, area, postcode, and street address at checkout to confirm whether delivery is available for your order.
| Service area | Delivery window | |
|---|---|---|
| Immediate delivery | Selected Malaysian service areas with immediate delivery enabled Address and stock availability are checked before payment | 07:00 - 23:00 Malaysia time Estimated arrival is shown in checkout |
| Scheduled delivery | Selected Malaysian service areas with scheduled delivery enabled Slot options may vary by area and daily capacity | 2-hour delivery slots Slots are offered within 07:00 - 23:00 Malaysia time |
Preparing Your Order
- Fresh, chilled, frozen, bakery, and ready-to-eat items are packed for prompt handover.
- Product availability may change while your order is being prepared.
- If an item becomes unavailable, customer support may contact you or adjust the order before fulfilment.
- Promotional prices, gifts, and discounts are calculated from the final cart shown before payment.
Delivery Fees
- Immediate delivery costs RM 10.00; orders from RM 30.00 receive free immediate delivery.
- Scheduled delivery costs RM 5.00; orders from RM 15.00 receive free scheduled delivery.
- The delivery fee is calculated from the order value after product promotions and before payment.
- Any active delivery fee or free delivery message shown in checkout is the final fee for that session.
Receiving Your Groceries
- Please keep your phone reachable after checkout in case the delivery team needs to confirm access details.
- Check fresh, chilled, frozen, and fragile items soon after receiving the order.
- If no one is available to receive the order, redelivery or cancellation handling may depend on product condition and delivery team availability.
- Report missing, damaged, or incorrect items with your order details and photos where relevant.